Following recent FCO advice and in anticipation of further changes to current advice in the near future, we are reviewing all holiday departures due to leave before 30th June 2020. We are continuing the process of contacting all customers in departure date order with more information and to discuss alternative travel arrangements, when and where this is necessary.
If your trip is departing before 30th June 2020, you can move your tour to a later date and we will waive any administration fees. All you need to pay is any difference in price.
This is a continually developing situation and we are extremely busy with a large number of calls and emails. We politely request that you wait to hear from us and do not contact us where possible. We do understand that you may have questions and concerns about your holiday but we ask for your continued patience at this extraordinary time.
The latest information and advice on travel to specific countries can be found at: https://www.gov.uk/foreign-travel-advice.
If your trip departs on or after the first of July 2020, any change of travel date would be subject to the normal administration fees.
You may cancel your holiday at any time prior to departure and if you so choose, you may transfer your booking, subject to timescales and fees as per our booking conditions, which can be viewed here https://www.gold-crest.com/booking_conditions.php.
If we are unable to operate your trip, we will seek to offer you an alternative holiday where possible, which we hope you will choose to accept in place of those cancelled. If we are unable to do so, we will refund all monies you have paid to us.
To help our customers during this difficult period, we are temporarily relaxing some of the rules regarding changes to their holiday. If your trip is departing before 30th June 2020, you can move your tour to a later date and we will waive any administration fees. All you need to pay is any difference in price.
If you are due to travel outside of 8 weeks from today and wish to amend your holiday date, the usual £20 per person amendment fee will apply. However, we have removed the restriction which only allowed for travel within the same calendar year. Any future date can be chosen.
Disneyland Paris is currently closed. We are in the process of contacting all our Disneyland Paris customers, who have a booking travelling before 30th June 2020 with an update. Please bear with us and we will contact customers in priority departure date order with their options.
If you need to contact us, we kindly ask that you email firstname.lastname@example.org for the fastest response.
Please note that any claims relating to the COVID-19 coronavirus will not be covered under (a) any new policies purchased and (b) existing policies whose departure and return dates are amended / deferred on or after 17th March 2020.
All customers should follow sensible guidance to reduce their risk of exposure to Coronavirus while this outbreak is ongoing. Viruses can easily be passed from person to person, however the best preventative measure to stop the spread of infections is to wash your hands frequently and thoroughly with soap, then rinse them well under running water. Avoid touching your eyes, nose and mouth with unwashed hands. Always cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands with soap and water.
Throughout your holiday we advise that you wash your hands often with soap and running water for at least 20 seconds, the time it takes to sing “Happy Birthday” twice! Where soap and water are unavailable, we recommend you use hand sanitiser and recommend you bring this with you if you can.
As you will see on the media, the situation continues to develop and change and you can rest assured that we are monitoring the situation constantly and will do so throughout your trip. If anything was to change, your drivers or our staff will let you know. Please be aware that there may be enhanced screening/monitoring at some entry and exit ports.
Please refer to the Public Health England and World Health Organisation websites for further information: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public or call NHS 111 if you experience any symptoms or are concerned.
If you have questions that we have not answered above, please get in touch https://www.gold-crest.com/contact.php.
Finally, please rest assured that your safety and wellbeing continues to be our highest priority.