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Coronavirus Travel Update

LAST UPDATED: 13th May 2021.

As a responsible, long-standing family-owned and family-run business, we are working closely with ABTA to monitor the current situation regarding Coronavirus (COVID-19). We are also following the latest travel advice from the FCO (Foreign and Commonwealth Office) and working closely with our destination partners. We have put together some helpful information and advice, in order to address any questions and concerns you may have.

Is my holiday affected?

Due to the ongoing COVID-19 pandemic, we are reviewing all holiday departures due to travel on or before 16th June 2021. If you are due to travel before this date, this does not necessarily mean that your holiday is cancelled.

The latest information and advice on travel to specific countries can be found at: https://www.gov.uk/foreign-travel-advice.

We are contacting all customers affected with more information and to discuss alternative travel arrangements, when and where this is necessary.

Can I cancel my holiday?

You may cancel your holiday at any time prior to departure and if you so choose, you may transfer your booking, subject to timescales and fees as per our booking conditions, which can be viewed here https://www.gold-crest.com/booking_conditions.php.

Can I change my holiday date?

To help our customers during this difficult period, we are temporarily relaxing some of the rules regarding changes to your holiday.

If you have booked an overseas holiday, departing on or before 31st August 2021, you can move your tour to a later date (this year or next) and we will waive any administration fees. All you need to pay is any difference in holiday price. These changes will need to be made more than 8 weeks prior to your departure date. Within 8 weeks, normal booking conditions will apply. If your destination is within the UK, normal booking conditions will apply.

If you are due to travel from 1st September 2021 onwards and wish to amend your holiday date, a £20 per person amendment fee will apply plus any difference in price. To show additional flexibility, we have relaxed the restriction which only allowed for travel within the same calendar year, allowing you to choose any future travel available date.

Travel Insurance

Please note that any claims relating to the COVID-19 coronavirus will not be covered under (a) any new policies purchased and (b) existing policies whose departure and return dates are amended / deferred on or after 17th March 2020.

General Advice

All customers should follow sensible guidance to reduce their risk of exposure to Coronavirus while this outbreak is ongoing. Viruses can easily be passed from person to person, however the best preventative measure to stop the spread of infections is to wash your hands frequently and thoroughly with soap, then rinse them well under running water. Avoid touching your eyes, nose and mouth with unwashed hands. Always cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands with soap and water.

Advice while on your holiday

Throughout your holiday we advise that you wash your hands often with soap and running water for at least 20 seconds, the time it takes to sing “Happy Birthday” twice! Where soap and water are unavailable, we recommend you use hand sanitiser and recommend you bring this with you if you can.

As you will see on the media, the situation continues to develop and change and you can rest assured that we are monitoring the situation constantly and will do so throughout your trip. If anything was to change, your drivers or our staff will let you know. Please be aware that there may be enhanced screening/monitoring at some entry and exit ports.

If you have questions that we have not answered above, please get in touch https://www.gold-crest.com/contact.php.

Finally, please rest assured that your safety and wellbeing continues to be our highest priority.